Tag: Hospitality

You have to care the most about your own business

Mostly in SMEs (hospitality industry) business owners have fake expectations. Some money starts coming in and they get fancy. They expect you to work harder than what they do while playing with your time through exploiting casual contracts and foreign workers who, usually, don’t know how rules apply overseas.

This concept is broken. You have to care the most, that’s your own little business. Eventually, your chefs, waiters etc. will all leave, and they, potentially, might do it in one go. But you, the owner, will still have your own little business. You’re going to lose in the long-run.

When employees turnover gets higher and higher you need to start questioning yourself. You hired them, therefore you must get exposed. I honestly think this industry is broken and I’m so fired up that I’ll try my best to give my contribution, even if very small, to improve and divulgate sane principles that, I’m sure, will win the marathon.

Going against the current!

My 0.2 cents on the hospitality which, to me, is a sick industry!

Its stereotype is predicated on chefs shouting against junior members, general managers demeaning staff, and a general sense of rudeness that, oftentimes, permeates throughout the team members.

This exacerbated through the influx of tv programs in which chefs or judges have the authority and, mostly, feel entitled to mistreat staff as an ordinary approach.

Back to real life, such an approach just brings cancer into the locker room. This in turn leads to staff underperforming and being rude as a result of an unpleasant environment.

Negativity and rudeness don’t win in the long run. I will create an environment in which mutual respect, kindness and gratitude are the foundation.

You can’t prevent people from shouting at someone for no reason, but you can fire them. Period.

Getting comfortable with being me!

Traveling, living abroad and spending time by yourself allows you to deep dive into knowing yourself.

Eventually, breaking out of your “cocoon”, called home, can be the most revealing action you can take.

It has allowed me to understand, through experiences, what drives me. Creating an idea or a product, consumer behavior, entrepreneurship, strategizing, that’s what I like. But also spending time by myself, with my family and friends.

This can seem like a simple statement but it is yet so powerful. When you know what you want and what makes you feel good, and you go for it while being comfortable with being yourself, great opportunities arise.

So excited for the next 60 years ahead, because, after all, it’s a marathon!

Understaffing vs. overstaffing!

Quick rant on the hospitality!

Understaffing and overstaffing is something restaurant owners or managers always happen to do for some reason.

They check patterns and look at past data, forecast monthly, weekly and daily but, as it turns out, they get it wrong 95% of the time.Whoever worked in this industry knows it.

Managers love making predictions and mostly they love covering themselves, thus playing with people’s time. Playing with the quality of time you spend at work is unfair. You shouldn’t dread going to work, and mostly they should have better processes in place.

Going to make my business a different place one day!

Building the right foundation!

A fancy office is meaningless if you didn’t lay concrete correctly, the building won’t sustain difficulties.

I’ve been working in restaurants and most of them didn’t have defined processes in place. Lean thinking was unknown, short-term thinking was usually driven by short-term monetary reward, and almost all of them lacked a defined organizational culture.

Well, in essence, they lacked the concrete, the right foundation that will sustain a fancy office.

For sure it is more appealing to decorate your office than building the right foundation, but what’s more beneficial in the long-run?

We better value people’s time!

Time is something that everyone cares about despite their ethnicity or religion.

Having worked for more than half a decade in the hospitality, I have experienced how much people do not value your time.

They send you home when the restaurant isn’t busy, and they expect you to stay longer when the premises is full. You are paid hourly and your contract is usually casual.

This is wrong itself, but it gets worse. You make plans based on your weekly shifts and you end up being in a limbo in which the time you allocate to sort your life outside your workplace gets constantly messed up.

I believe that if you want your employees to be performing at their very best, you need to respect and value their time. Period.

Please, take care of your employees…

Richard Branson is so inspiring on so many levels.

In his quote “Take care of your employees and they will take care of your business” Branson simply revealed the biggest truth that can be applied in any workplace.

Showing gratitude, mutual respect and appreciation always reciprocate, but yet business owners (in my experience) do not apply this simple principle.

Do you really expect your employees to care more about your business than you do by treating them poorly?

It just doesn’t work!

Why do you keep doing it then?

Get ready, it’s your turn!

I’m fascinated by the fact that the past 5 years of my life, and the direction now it’s taking, is fundamentally a result of the choices I have made, which have had consequences from which I was able to benefit from in the short and long term.

I’m fascinated about the opportunities arising from the past 5 years of hard work that will be the foundation of the next 5 years, which will seemingly be based on hard work & striving to make the right choices as a means of collecting the long term benefits.

I’m fascinated about the long term benefits I can reap if I make the right choices that, in turn, will open up new opportunities in the next 5 year time.

I’m fascinated about the fact that by deploying patience and getting ready for your turn, it’s never too late.

I’m fascinated about this formula, as it is predicated on meritocracy rather than shortcuts and tactics

I’m just setting up and chasing the next five years goals in hope of getting ready for my turn.

Being as curious as a kid

Being curious has been a powerful tool when I lived in London. It’s not only allowed me to meet and discover people with different backgrounds and cultures, but it has opened my mind.

After finishing university I have applied this principle and I realized that despite spending thousands of pounds for my education, university can only teach you the basics, then it’s up to you.

Studying more now than before, but actually focusing on the things I’m the most interested in. It feels just good!

Being curious about things will be they key in my new journey in Australia 🇦🇺.

I’m so pumped to be given the possibility of discovering different perspectives and cultures, so different from mine, once again.

Comment with 👌🏻 if you agree.

There’s no shortcut

Good morning Australia!

As I’m experiencing my second big move in a foreign country, I can tell that the starting over is always the toughest part.

Trying to be as productive as I can throughout the day is my motivation for reminding myself not to rest on my heels, and that the only way is to work as hard as you can.

There’s no shortcuts.