You have to care the most about your own business

Mostly in SMEs (hospitality industry) business owners have fake expectations. Some money starts coming in and they get fancy. They expect you to work harder than what they do while playing with your time through exploiting casual contracts and foreign workers who, usually, don’t know how rules apply overseas.

This concept is broken. You have to care the most, that’s your own little business. Eventually, your chefs, waiters etc. will all leave, and they, potentially, might do it in one go. But you, the owner, will still have your own little business. You’re going to lose in the long-run.

When employees turnover gets higher and higher you need to start questioning yourself. You hired them, therefore you must get exposed. I honestly think this industry is broken and I’m so fired up that I’ll try my best to give my contribution, even if very small, to improve and divulgate sane principles that, I’m sure, will win the marathon.

Feeling down and then rising up again!

One of my biggest weaknesses is that every now and then I feel down and start questioning and doubting what I’m doing and the choice I’m making. When I stumble in this vortex I see things from a different/negative perspective. I think this relates to motivations. As my life is predicated on motivations and chasing the next goal, I think that falling into this trap is sometimes inevitable.

Luckily, this trap usually leads to a binary conclusion. Either I change, or keep going. I honestly wish I didn’t stumble into this vortex, but I assure you that once you get out of that you can rise up again and find the right motivation to keep going once again.

I guess it’s just life!

What’s your craft?

What’s your craft? Is it sports, perhaps snowboarding. Or are you into E-Sports and you want to become big on Twitch? Are you a sales man and still believe in direct marketing, thus not minding going door to door, or you believe in sales through social media and take a different approach? Or do you believe in voice and gardening, so you started a podcast combining them two!

The punch line is that there are so many options. It is just a matter of understanding what we love to do and go for that! The best thing is that it doesn’t have to be liked by everyone, you’ll have your niche that will surely be more responsive that the masses.

So, what’s your craft? Just go for it!

Kindness scales (Seth Godin)

It scales better than competitiveness, frustration, pettiness, regret, revenge, merit (whatever that means) or apathy.

Kindness ratchets up. It leads to more kindness. It can create trust and openness and truth and enthusiasm and patience and possibility.

Kindness, in one word, is a business model, an approach to strangers and a platform for growth.

It might take more effort than you were hoping it would, but it’s worth it.

It is just the truth!

Getting comfortable with being me!

Traveling, living abroad and spending time by yourself allows you to deep dive into knowing yourself.

Eventually, breaking out of your “cocoon”, called home, can be the most revealing action you can take.

It has allowed me to understand, through experiences, what drives me. Creating an idea or a product, consumer behavior, entrepreneurship, strategizing, that’s what I like. But also spending time by myself, with my family and friends.

This can seem like a simple statement but it is yet so powerful. When you know what you want and what makes you feel good, and you go for it while being comfortable with being yourself, great opportunities arise.

So excited for the next 60 years ahead, because, after all, it’s a marathon!

Understaffing vs. overstaffing!

Quick rant on the hospitality!

Understaffing and overstaffing is something restaurant owners or managers always happen to do for some reason.

They check patterns and look at past data, forecast monthly, weekly and daily but, as it turns out, they get it wrong 95% of the time.Whoever worked in this industry knows it.

Managers love making predictions and mostly they love covering themselves, thus playing with people’s time. Playing with the quality of time you spend at work is unfair. You shouldn’t dread going to work, and mostly they should have better processes in place.

Going to make my business a different place one day!

Is it remarkable enough or too risky?

Does a product have to be remarkable enough or is it fine for it to be just average?

Many products marketed for the mass are just average.

Seth Godin, in the Purple Cow, points out how being average and boring can be dramatically riskier than being remarkable.

The idea that the product is the marketing itself just works. Think of the Colosseum, no need to apply any marketing around the product as the product does the marketing itself.

Why do most companies play it safe and just create average products that cater to the mass, instead of striving to be remarkable?

Would love to hear some opinions on this!

Listening clearly (By Seth Godin)

It’s entirely possible that people aren’t listening closely to you any more.

There’s so much noise, so much clutter… hoping that customers, prospects, vendors and co-workers will stop what they’re doing and listen closely and carefully enough to figure out what you mean is a recipe for frustration.

Perhaps there’s an alternative. Maybe, instead of insisting that people listen more closely, you could speak more clearly.

That’s what great design and great copy do. They speak clearly so that people don’t have to listen so hard.

Building the right foundation!

A fancy office is meaningless if you didn’t lay concrete correctly, the building won’t sustain difficulties.

I’ve been working in restaurants and most of them didn’t have defined processes in place. Lean thinking was unknown, short-term thinking was usually driven by short-term monetary reward, and almost all of them lacked a defined organizational culture.

Well, in essence, they lacked the concrete, the right foundation that will sustain a fancy office.

For sure it is more appealing to decorate your office than building the right foundation, but what’s more beneficial in the long-run?

We better value people’s time!

Time is something that everyone cares about despite their ethnicity or religion.

Having worked for more than half a decade in the hospitality, I have experienced how much people do not value your time.

They send you home when the restaurant isn’t busy, and they expect you to stay longer when the premises is full. You are paid hourly and your contract is usually casual.

This is wrong itself, but it gets worse. You make plans based on your weekly shifts and you end up being in a limbo in which the time you allocate to sort your life outside your workplace gets constantly messed up.

I believe that if you want your employees to be performing at their very best, you need to respect and value their time. Period.